FAQs
1.Which shipping company should I choose to send my films?
Although the choice of that is completely up to you,we would recommend you use some of the most reliable shipping service providers out there like UPS and FedEx. You can use their online shipping cost calculator to calculate your shipping cost.
Of course you can choose your country's national postal service to send your films but regarding the poor time limitations and security records of the national postal service we do not recommend it. Use it as the last measure,we know how much your films means to you.
2.Is there anything else I need to pack along the films?
Yes!And it's a biggie.
We receive A LOT of films everyday,and we need to know which one is yours. That's why we need your to print out the thank you page or write down your order number on a sheet of paper and pack it along with your films before you ship.
This is very important.If you forget to do so please contact us and provide your package tracking number via Email. We'll charge you a processing fee of $2.
3.How do I pack my films/negatives?
First of all,
For 35mm/APS/126/110 films: Keep them in the plastic container they come with when you bought them to avoid humidity and shipping damage.
For 120/220/Developed Negatives: Put them in a plastic bag with a zip seal,press the air out and then zip it to avoid humidity.
Then put your films in the box and use packing peanuts or other eco friendly cushioning material to fill the box to avoid shock and damaging.Don't use an envelope or just a bag to pack your films they might get crushed during shipping.
WARNING: DO NOT USE NEWSPAPER OR OTHER PRESS MATERIALS FOR CUSHIONING!MIGHT NOT PASS CHINA CUSTOM!
4.Can I get my negatives after scanning?
Yes.
When you finished choosing your plan, when you proceed to check out page you will see there are a list for your to choose your area and shipment plan correspondingly.
Of Course you can choose to discard your film after scanning, we won't charge you for this process.
Price list for shipping back your negatives :
Asian Pacific Area
Standard:$8
Express:$12
Rest Of The World
Standard:$12
Express:$20
We use UPS by default, if you want to choose a specific company please contact us.
4.Where do I send my film?
About Sending Your Films and Shipping Back
How do I place an order?
1.Choose the plan, select the film format, scan size and quantity of your choice then click "Add to cart".
2.When you finished adding your orders to cart, click the cart icon on top right of your screen and view your orders, then proceed to the checkout page.
3.Select your country and state, select your delivery options then click checkout with Paypal. You will need to login your Paypal account to finished the payment.
How do I get my scans?
We send your scans ( pictures are compressed into a zip file )to you via email.
So it's very important to leave your email address in the "add note to seller" box on cart page before check out as shown below:
When do I get my scans?
E6(Slide Film)
Standard Scans
1 – 10 rolls 3~5 days
10 – 50 rolls 5~10 days
50+ rolls within 15 days
Black & White
Standard Scans
1 – 10 rolls 1~3 days
10 – 50 rolls 3~5 days
50+ rolls within 10 days
C41
Standard Scans
1 – 10 rolls 1~3 days
10 – 50 rolls 3~5 days
50+ rolls within 10 days
*For premium scans might take a bit longer to deliver.
Silversalt Film Lab
Phone: +86 186 2070 3812
Room 704, Shihe Street No.74,
Yuexiu Distric, Guangzhou City, China